Rental Agreement & Waiver

1. What this agreement covers

This agreement is between you and Twizted Chefs LLC, a Massachusetts limited liability company that operates Twizted Liftz. It applies to every booking made on Twizted Liftz. It sits alongside the Damage Policy and, for riders under 16, alongside the Minor Rider Waiver — it does not replace either of them.

You must read and sign this agreement before a booking can be paid for or a ride handed over. Signing it is what makes the booking binding.

2. Who may ride

• —Only the person named on the booking may operate the ride. Letting anyone else use it is a breach of this agreement.
• —You must hold a current driver's license that is approved on your Twizted Liftz account before you can rent.
• —Riders aged 14 or 15 may only book E-Bikes and Scooters.
• —You confirm the details on the booking are yours, and that you are old enough to enter into this agreement.

3. Helmet and safe riding

• —A properly fitted, DOT-approved helmet must be worn at all times while riding.
• —You must follow all road laws that apply where you are riding, and any instructions the owner gives you at handoff.
• —No passengers unless the owner has agreed in writing.
• —You must not ride while impaired by alcohol, drugs or anything else that affects your ability to ride safely.
• —You confirm you are physically able to operate the ride and understand its controls.

4. Damage, loss and theft

The Damage Policy applies in full to your booking. By signing this agreement you accept responsibility for all damage, loss, theft and late return during your rental period.

• —Twizted Liftz assumes financial responsibility for damage to the ride, and may pursue you for any amount it pays the owner.
• —You must photograph the ride before and after your rental using the handoff photos in your booking.
• —Accidents, damage and theft must be reported through the app as soon as it is safe to do so.
• —Twizted Liftz may report theft or fraud to law enforcement.

5. Return and cancellation

• —The ride must be returned by the return date and time on the booking, in the condition it was handed over in.
• —Late returns may be charged at the ride's daily rate and may affect your ability to book again.
• —Cancellations follow the terms shown on your booking at the time you booked.

6. Your digital signature

• —By typing your full legal name and signing, you agree that your electronic signature is as binding as a handwritten one.
• —Your signature, your typed name, the time you signed and the version of this agreement are stored privately with your booking.
• —The owner and Twizted Liftz can see that the agreement was signed when the ride is handed over.
• —A booking without a signed agreement cannot be paid for, and a ride will not be released without one.

7. Changes and questions

• —Twizted Liftz may update this agreement. The version in effect on the day a booking is made applies to that booking.
• —Questions can be sent to Twizted Liftz through the support contact on your account page.